How to Find a Job in Customer Service

Customer service is a vital role in nearly every industry, from retail and hospitality to tech and finance. If you enjoy helping people, solving problems, and communicating clearly, a career in customer service could be a great fit. The best part? Many companies hire entry-level customer service reps, making it an accessible way to start or switch careers.

This post will guide you on how to land a customer service job, what skills to highlight, and where to find job openings—including job boards like ClickClickJobs.com that list a variety of roles.

Step 1: Identify Key Customer Service Skills

Employers look for candidates who are:

• Friendly and patient

• Good communicators (written and verbal)

• Problem solvers

• Comfortable using computers and CRM software

• Able to work under pressure and multitask

If you’re new, emphasize transferable skills like teamwork, time management, and any experience dealing with customers or clients.

Step 2: Prepare Your Resume and Cover Letter

Focus your resume on:

• Customer interaction experience (even informal or volunteer roles)

• Software you’re familiar with (e.g., Zendesk, Salesforce, Microsoft Office)

• Ability to handle conflict or difficult situations

• Any metrics or examples showing your positive impact

Tailor your cover letter to show enthusiasm for helping customers and learning the company’s products or services.

Step 3: Find Customer Service Jobs on These Platforms

To avoid wasting time, focus on sites known for quality customer service listings:

1. ClickClickJobs.com — A solid source for customer service roles, including remote and part-time jobs.

2. Indeed — Widely used, with plenty of entry-level and seasoned customer service job postings.

3. Glassdoor — Besides job listings, Glassdoor offers company reviews which can help you choose a great employer.

4. Remote.co — Perfect for finding remote customer support roles.

5. LinkedIn Jobs — Great for networking and discovering openings across industries.

Step 4: Practice Interviewing and Stay Positive

Customer service interviews often include scenario questions (“How would you handle an angry customer?”). Practice clear, calm, and empathetic responses. Remember, persistence pays off—keep applying, learning, and improving your skills.

Customer service is a rewarding and flexible career path with plenty of opportunities for growth. Use trusted job boards like ClickClickJobs.com, stay prepared, and don’t lose heart. Your next customer service role could be just an application away.